If you're experiencing an 'Offline' message when you log into the app, and your network name and password haven’t changed, it may help to review our Offline troubleshooter. Once you've connected your Glowforge to your Wi-Fi network and started printing, you don't need to go through the Wi-Fi setup steps again unless your network name or password changes, or you want to connect to a different network. You’ll need to follow the steps for Wi-Fi setup when you first receive your Glowforge. Please see our additional Wi-Fi troubleshooting for advanced network configurations for more information. If you have to interact with a web page after you connect in order to log in with a user name and password, accept a Terms of Service, or complete any other authorization, your Glowforge cannot use the connection. While Glowforge supports connections through open or unsecured networks, we do not support connections that require interaction with a landing or splash page (these are often used for networks at schools or other institutions).

The Glowforge supports networks using 2.4GHz b/g/n and WPA2, WPA, WEP, or open security. This lets you connect to the cloud servers hosted by Google, which we use to make many of the coolest features possible. You need Wi-Fi and internet connectivity to use your Glowforge.